Big innovation effort on a small scale

Last week, Canada's Globe and Mail profiled a small business (200 employees) that learned an early lesson on innovation: Get everyone involved. As such, 44 percent of the employees at Desire2Learn Inc. are involved in research and development.

From founder and CEO John Baker:

"We try to be as supportive as possible in terms of projects that fail. We have spent hundreds, if not millions, of dollars on certain technologies that we have never put out into production."

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